General Conditions of Sale
The general conditions of sale for the purchase of products on the site (the "Products") displayed on the website www.norulez.net (the "Site") of NO RULEZ (the "Seller"), are included in this sales contract ( the contract"). Each user browsing the Site ("User") is invited to read the Agreement before completing a purchase order for Products on the Site ("Order"); sending an Order implies, in fact, its acceptance by the User. Any modification to the Agreement will become effective immediately upon publication on the Site and will govern all subsequent Orders.
The conclusion of Orders on the Site is only allowed to individuals who have the legal capacity to enter into binding agreements in compliance with applicable law and who act for purposes unrelated to any business or professional activity carried out (the "Customers").
By placing an Order through the Site, the Customer guarantees that the ordering subject and, if this does not coincide, the recipient of the Products are both over 18 years old.
2. Acceptance of an order - Contract of sale
The technical steps for placing an Order are highlighted in the sequence of pages of the Site, through explanatory texts and graphics. By clicking on "Complete the Purchase" on the last page of the checkout phase, the Customer will formulate to the Seller a contractual purchase proposal concerning the items contained in the virtual "cart".
Receipt of the Order does not constitute acceptance by the Seller of the contractual purchase proposal. To complete the Order it is necessary that:
(i) the Customer reads and accepts, through the check box, the general conditions of sale;
(ii) the Customer completes, in electronic format by entering all the required data, the Order form (the "Order Form") containing a summary of the essential characteristics of each selected Product; the price of each selected Product and the total purchase; the means of payment that the Customer has chosen; the methods of delivery of the Products; shipping, delivery and return costs; the conditions for exercising the right of withdrawal by the customer and for the application of the legal guarantee of conformity; estimated delivery times; the methods and times for returning the purchased Products;
(iii) payment is made to the Seller of the price of the Products purchased by the Customer, including shipping and delivery costs (where applicable);
(iv) the automated forwarding of the Order Form to the Seller takes place electronically;
(v) the Seller receives the Order Form electronically.
LSending the Order involves express acknowledgment by the Customer of the obligation to pay the price.
After the electronic submission of an Order, the Customer will receive a specific email confirming receipt of the Order. This communication is functional to inform the Customer that the Order has been received and to provide him with the Order identification code and does not in any way imply acceptance of the Order by the Seller. If one or more data reported in the email is not correct, the Customer must promptly notify the Seller's customer service (the "Customer Service") at the email address email@example.com. The acceptance of the Order by the Seller will take place only when the latter sends the Customer the confirmation of acceptance of the Order (the "Order Confirmation"), usually coinciding with the shipment of the Products. . The relevant Agreement must be considered finalized upon receipt of the Order Confirmation by the Customer.
Before then, the Seller reserves the right not to accept an Order where it deems it appropriate. In particular, the Seller will not be liable, for any reason, in the event that an ordered Product is removed from the Site after the relative Order has been sent. In fact, it may happen that the Site displays, by mistake, Products that are not available at the moment.
In the event of partial unavailability of the Order, the Customer Service will contact the Customer to verify the latter's willingness to (i) receive a partial Order; (ii) receive the complete Order in multiple shipments; or (iii) to cancel the Order.
In the event of total unavailability of the Order, however, the Customer Service will contact the Customer to inform him that the Order cannot be processed and will cancel the related Order. In this case, no charge will be made to the Customer.
Payment can be made through the following payment methods (the "Payment Methods"): credit cards or through a PayPal account. Credit, debit or prepaid cards of the Visa, MasterCard, American Express circuits are accepted. The Seller will charge the purchase price, as defined below ("Price") to coincide with the acceptance of the Order. However, at a stage prior to the acceptance of the Order, security checks may be carried out on the Payment Method chosen by the Customer for the Order, or a pre-authorization or a pre-charge for precautionary purposes.
The Seller, to ensure security in credit card transactions, uses a primary payment gateway to authorize payments for Orders ("Payment Gateway"); Consequently, the Seller does not directly manage any financial information relating to the Payment Method used by the Customer, nor does the Site process any financial information provided for the completion of the Order. Only after the transaction has taken place, the Payment Gateway communicates the outcome of the payment to the Seller, without providing any financial information. The Payment Gateway protects the details of the credit or debit card used by encrypting sensitive information to ensure that it is transmitted securely. The Site adopts Secure Socket Layer (SSL) technology to ensure a higher standard of security on each Order.
In the remote eventuality of error, negligence or unlawfulness relating to the management of the transaction linked to an Order by the Payment Gateway and payment intermediation systems, the Seller cannot be held responsible for such error, negligence or unlawfulness.
The Seller reserves the right to cancel a transaction and cancel the related Order in the event that a fraudulent use of the Payment Method adopted for the Order is reported. Furthermore, the Seller will not be liable in the event of any illegal use of a Payment Method by a third party that is not attributable to its error or negligence.
4. Shipping and delivery
The Seller accepts Orders with delivery exclusively in Switzerland, for deliveries to other countries, contact us by email for a transport offer.
The Seller sends and delivers the Orders using the express courier service and the postal service with La Posta CH SA. The Order Confirmation is sent to the Customer when the Products are delivered to the courier for shipment.
In certain circumstances, such as, for example, sales or company closing periods, delivery times may vary. The Seller cannot be held responsible for delays in delivery not attributable to its fault or negligence. Therefore, the Seller will be exempt from liability for delays due to force majeure, strikes, natural disasters and any other fact related to the provision of courier services or any other circumstances beyond its control.
The Order Confirmation indicates the tracking number with which the Customer can monitor the shipping and delivery process of the Products on the courier's website.
The Customer is invited to do everything in his power to facilitate the delivery of the Order, making himself available for receipt or delegating it to third parties.
The courier will make a first attempt to deliver the Order to the address indicated by the Customer. If the delivery is unsuccessful, the courier will inform the Customer of the delivery attempt and will try to agree with the Customer on a further delivery of the Order.
In the event that the courier is definitively unable to deliver the Order, the Customer Service will contact the Customer to verify his interest in a new shipment.
At the time of delivery, the Customer must check the accuracy of the number of packages and the integrity of the outer packaging. In the event that the Customer finds anomalies in the delivery, for example with reference to the number of packages or in the presence of damage to the external packaging, the Customer must sign the courier's delivery document with reserve and contact the Customer Service. In the event that he fails to do so, the Customer will not subsequently be able to make any objection regarding the delivery.
In the event of non-delivery of the Products within the specified terms, the Customer must notify the Seller who will check with the courier the status of the shipment and any anomaly. In the event of loss or destruction during transport of the package containing the Product (s) purchased by the Customer, the Seller will send the Product again, compatibly with its availability, or refund the Order. The Customer can contact the Customer Service at the email address firstname.lastname@example.org.
The Seller cannot guarantee that the Products purchased at the same time are delivered with a single shipment, nor that any different shipments arrive at their destination at the same time.
By selecting a different country of delivery, prices, general conditions and availability of the items may vary. For more information, see the "Shipping and returns" section.
All prices published on the Site are inclusive of VAT (the "Prices"). With regard to the shipping costs of the Orders (the "Shipping Costs"), the Customer must refer to what is reported in the "Delivery" section.
The amount of shipping costs (where applicable), including VAT, will be visible in the Order summary during the checkout procedure and will be reported in the Order Confirmation sent to the Customer following the acceptance of the Order.
Any changes to the Product Prices will be effective from the date of publication of the new Prices on the Site, without retroactive effect on Orders already accepted by sending an Order Confirmation.
Except in the case of recognizable error, the Seller reserves the right not to accept an Order due to the incorrectness of the Price published on the Site or indicated in the email sent to confirm receipt of the Order, i.e. before acceptance. of the same by the Seller.
6. Promotional Codes
During promotional campaigns, the Seller may make vouchers and discount codes available to Customers for the purchase of Products exclusively on the Site.
The vouchers are issued in the form of an alphanumeric code and their value in euros is established unquestionably and at its sole discretion by the Seller. The voucher can be entered by the Customer in the appropriate "voucher" field when entering the Order. The amount of the voucher will be automatically deducted, and before payment, from the total amount of the Order excluding any shipping costs.
The vouchers and discount codes issued by the Seller are not refundable or cumulative.
7. Non-compliant products - Legal guarantee
Without prejudice to the provisions of the previous art. 4, the Seller assumes responsibility for any original defect of the Products.
The Seller warrants to the Customer that the Products sold are not defective and that they comply with the provisions of the Contract, that is, in particular, that the Products:
(i) they are appropriate for the purpose for which goods of the same type are normally used;
(ii) comply with the description provided on the Site and possess the qualities of the Products that the Seller has presented to the Customer as a sample or model;
(iii) possess the usual quality and performance of an asset of the same type, which the Customer can reasonably expect, taking into account the nature of the asset.
For technological reasons, the Seller cannot guarantee that the display of colors on the screen will always be accurate.
Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered as a cause of non-conformity of the Product for the purposes of this Agreement.
The guarantee of conformity of the Products sold on the Site has a duration of 2 years from the date of receipt of the Products by the Customer.
The rules of the Consumer Code apply to the sale of the Products. In the event that a Product that does not comply with the Contract is delivered, the Customer must notify the Seller, under penalty of forfeiture, of any lack of conformity of the Products within two months from the date on which he discovered the lack of conformity by email by sending the communication. to the email address: email@example.com.
After receiving the notification from the Customer, the Seller will contact the Customer to agree directly with the same the methods of collection of the Products which will be at the Seller's expense.
The mere receipt of the Products by the Seller after the activation of this procedure does not imply, in any way, the recognition of a lack of conformity of the Products, as an accurate verification by the Seller is necessary.
Having ascertained the non-conformity of the Product, the Seller will send the Customer a purchase voucher, equal to the purchase price of the non-compliant Product, to be used, at the Customer's choice, to replace the Product with a Product of the same type originally purchased or to choose an alternative Product to the next Purchase Order.
The direct action to assert hidden defects is prescribed, in any case, within twenty-six months from the delivery of the Product.
8. Return of Products - Right of withdrawal
Within 14 days from the date of delivery of the Order, the Customer has the right to withdraw from the Contract by returning the Product ("Withdrawal").
To this end, to verify compliance with the aforementioned deadline, the delivery date of the Products resulting from the delivery tracking system made available by the courier on its website will prevail.
The Customer must first notify the Seller of his will by contacting the Customer Service at the e-mail address: firstname.lastname@example.org.
If the Customer chooses to contact the Customer Service for returns, the same must specify the unique identification code of the Order included in the Order Confirmation.
The return option is active only on Orders that are already delivered to the Customer based on the tracking system provided by the courier.
The return form will be pre-filled by the Seller; the Customer must verify the correctness of the data contained therein and, in any case, make sure that the notification bears the unique identification code of the Order.
Within the return form, the Customer can indicate the reason for the return and any notes.
After receiving the notification, the Seller will communicate via email to the Customer the confirmation of receipt of the request for withdrawal, containing the authorization for the return shipment of the Products (the "Nullaosta"). However, the Nullaosta could be denied in the event that the Seller verifies the lack of conditions for the Withdrawal, for example because more than 14 days have elapsed from the date of delivery of the Products to the Customer. The Customer is burdened with the burden of proving the correct exercise of the right of withdrawal, in accordance with the procedure indicated.
Within 14 days from the date of receipt of the Nullaosta, the Customer must send the goods to the Seller. Return shipping costs will be fully charged to the Customer. In particular: (i) the returned Products must be returned with all labels, security seals, packaging and accessories (for example, custody) received with the Order; (ii) the Products, labels, security seals, packaging and accessories must not show any signs of use, scratches, or have been altered in any way and must be returned in the same condition in which they were shipped from Seller and in their original inner packaging.
Therefore, the purchase price and shipping costs relating to: (i) Products from which the security seal has been removed or cut will not be refunded; and / or (ii) Products that are used, incomplete (in particular in the case of missing parts or accessories), ruined, damaged or deteriorated. Any signs of use present on the packaging and / or on the cap of the returned bottles could jeopardize the refund or replacement of the Product.
Once the existence of the requirements for exercising the Withdrawal has been verified, the Seller will refund the Purchase Price and any Shipping costs incurred by the Customer at the time of purchase ("Refund"). The Seller undertakes to carry out the Refund procedure described above within 14 days from the date of receipt of the returned Products. The Refund will be made through the same payment method used by the Customer for the Order, unless otherwise expressly agreed with the Customer and provided that the Customer does not have to bear any costs as a result of the refund.
In the event that the Customer has returned the Products in the absence of the conditions for withdrawal, the Seller will not be able to recognize any right of withdrawal. In this circumstance, the Seller will return the Product to the Customer, after verifying its availability in this regard, reserving the right to charge the subsequent costs of new delivery to the same.
After multiple Withdrawals and returns by a Customer, the Seller may reserve the right to decide whether or not to accept an Order from the same Customer.
Customers must ship the Products for return from the same country in which the Products were delivered.
9. Applicable law and disputes
These general conditions of sale and the sales contracts regulated by them are governed by Swiss law.
All disputes relating to these general conditions of sale and the contracts regulated by them will be known by the competent court of Lugano, without prejudice to the possibility of promoting the out-of-court resolution of disputes, as provided for in the Consumer Code.
10. Communications or complaints
For any communication, information or complaint relating to an Order and these general conditions of sale, the Customer may contact the Customer Service via email at the address: email@example.com.
In this Agreement, the singular form includes the plural form and vice versa, based on the context.
No waiver by the Seller to exercise remedy for a breach of this Agreement implies a waiver of previous or subsequent breaches of any provision included in the Agreement.
If a provision of this Agreement is held to be unlawful, void or ineffective for any reason, this provision will be considered severable from the other provisions of this Agreement and will not in any way alter the validity and effectiveness of the remaining provisions of the Agreement.
Lungolago Giuseppe Motta 20, 6815 Melide (CH)
T. +39 389 565 3631